FAQ
Welcome to the Renovator Auctions, management and staff will help and assist any one with any type of question. Below is a list of common questions we have been asked and hope they will help answer any questions you may have. If there is anything you would like to ask about Renovator Auctions and its weekly auction please call or email us any of your enquiries.
1. What time does your auction start and on what day?
Our Auctions are held every Wednesday and Saturday starting at approx 10am.
2. What is buyers premium?
Buyers premium is a charge of 15% and is added to the knock down price of all items sold at Renovator Auctions.
For example, a lounge is sold for $1000 and your total invoice price will be $1150.
3. Do I need to register to buy at auction?
Yes you will need to register to bid and buy at Renovator Auctions. You will need some form of ID to register, it is free to register and is very easy to do. Staff are available to assist you in registering on the morning of the sale.
4. When can we view the products up for auction?
We are open for viewing Monday to Saturday however, the best day for viewing is always the day before the auction.
5. How can we pay for items we purchased at auction?
Payments can be made by Cash, Eftpos, Credit card Visa & Mastercard or by direct deposit. Sorry but we do not accept cheques. All payments must be finalised by 4pm on the Friday following the Auction sale.
6. When can I pick the goods up that I purchased?
Once we have finished auctioning that particular area you can pay for your item and see our staff members to help you with picking up your item. If it is a large item you will need to wait until it is safe for all patrons of Renovator Auctions, please see staff in regards to any questions about pick ups.
7. Do you have carriers for large items?
We have a number of different carriers who work independant to Renovator Auctions that will give you a level of service and price that we expect, from crane trucks to ordinary trucks we have most areas covered for all your needs. Also you can arrange your own transport of your products.
8. What are your hours of trade?
Renovator Auctions operating hours are
Monday to Friday 8am to 5pm
Saturday 8am to 4pm.
9. Is GST added to the sales?
Generally there are no more fees other than the buyers premium, the GST component is already added in the knock down price. If on some occassions the GST is excluded than Renovator Auctions will state it through the catalogue and sale of the auction.
10. Can I purchase before the auction?
To be fair to all buyers, items listed for auction must be sold under the hammer at auction and not before, however the items not sold at auction can be sold the days after the auction.
11. If I can't attend the auction what can I do to purchase a specific item?
If you can't attend an auction you can leave an absentee bid. All you would need to do is know the lot number of the item you want and contact us via phone or email before the auction with the amount you want to leave for that particular item. From there we do the bidding for you, all you have to do is contact us and find out if you were sucessfull.
12. How long can we leave our items there at Renovator Auctions?
Once you have purchased your item, goods need to be removed from our premises by 4pm Friday following the Auction sale.
